Frequently Asked Questions
What Other Services Does Berngo Safaris, LLC Provide?
Berngo Safaris, LLC also offers many other services from destination travel, including hotel, car rental, flight, wedding and honeymoon, beach holidays, river and ocean cruises, and wine-tasting bookings across the world through Cedar Travel Agency.
How Much Would an African Safari/Vacation Cost?
The cost of an African escorted safari can vary significantly depending on various factors, including the destination, the duration of the tour, the level of accommodation, the time of year, the number of participants, and the specific tour operator you choose. Here are some factors to consider when estimating the cost of an African-escorted safari.
To get an accurate cost estimate for an African escorted safari, it’s best to contact reputable safari tour operators or travel agencies that specialize in African safaris. They can provide you with detailed pricing information based on your specific preferences and requirements. Prices can range from a few hundred dollars per person for budget safaris to several thousand dollars per person for luxury, all-inclusive safaris.
What Is Your Cancellation Policy?
Our cancellation policy varies depending on the specific tour and its terms and conditions. Details can be found in the booking section of each tour package.
Are Children and the Elderly Allowed on Safari Tours?
Yes, children and seniors are welcome on many of our safari tours. We offer family-friendly options and can provide age-appropriate activities and accommodations.
Can I Customize My Safari Tour?
Absolutely! We offer customizable safari options to suit your preferences. You can tailor your itinerary, accommodations, and activities to create your dream safari experience.
Is It Safe to Go on a Safari Tour?
Safety is our top priority. Our experienced guides and staff are trained to ensure your safety throughout the tour. We follow strict safety guidelines and provide essential information during the safari.
How Long Do Your Safari Tours Typically Last?
Tour durations vary based on the specific safari package you choose. Our tours can range from a single-day excursion to multi-week adventures. Please check the tour details for more information.
What Is Included in the Tour Package?
Our tour packages typically include transportation, accommodations, guided safaris, meals, and other specific inclusions. Check the individual tour pages for a detailed list of what’s included.
Do I Need a Visa or Vaccination to Participate in a Safari Tour?
Visa and vaccination requirements vary depending on your chosen destination. We recommend checking with the respective embassy and consulting your healthcare provider for up-to-date information.
What Types of Animals Can I Expect to See on a Safari Tour?
You can encounter a wide variety of wildlife, including lions, elephants, giraffes, zebras, leopards, and many other species, depending on your safari location.
What Services Do You Offer?
We offer a fully customizable range of services to make your African adventure memorable. Our services include, but are not limited to, hiking, trekking, and mountain climbing. For those interested in culture and nature, we offer visits to game parks, museums, and cultural festivals. We also provide professional translation services to help you navigate language and cultural barriers during your trip.
What Travel Logistics Do You Handle?
We understand that organizing an overseas trip can be daunting, especially when it involves obtaining visas and booking airline accommodations. Our team takes care of all the logistics for you. This includes meals, cultural excursions, and even academic tours for those interested in a more scholarly approach to their African experience.
How Do I Get Started?
The first step is to contact us via email. Our team of experts will be glad to discuss your needs, preferences, and any special requirements you may have. From there, we’ll work together to develop an itinerary that ensures your trip is not just well-planned but also exciting, educational, and unforgettable. Feel free to reach out with any more questions you might have. Our goal is to make your African adventure as seamless and life-changing as possible.
How Customizable Are the Safari Packages?
We aim to tailor each experience to meet the unique needs and preferences of our clients. Whether you have a specific budget or a list of must-see destinations, we work closely with you to create a customized itinerary. From high-adrenaline adventures to educational and cultural experiences, the choice is yours.
Do You Offer Support for Non-Profit and Academic Travel?
Yes, we have a strong background in supporting non-profit and academic tours. We recognize the value of these experiences, both for personal growth and contributing positively to the communities visited. Whether it’s a volunteer mission or an academic field trip, we can help you plan and execute a meaningful journey.
Refund Policy
We understand that climbing Mount Kilimanjaro and going on a Tanzania , Uganda and Kenya wildlife safari can be a once-in-a-lifetime adventure for many people. However, compared to other vacations, these activities can also require a significant investment, including airfare, tour costs, accommodation, and travel insurance, which makes them more expensive than most other popular vacation destinations.
This is why the cancelation and refund issues are important to many people – there is always the possibility that something may come up and the tour may need to be canceled or urgently postponed.
Why full refunds are not always possible?
Many often ask why a full refund is impossible most of the time. After all, the tour hasn’t happened yet, so what’s the problem with just giving the money back? We’d love to do that for each and every customer whose travel plans have changed last minute and who is no longer able to join our thrilling Kilimanjaro or safari adventure. It is always hard for our team to say “no” to everyone we guided through the planning process and whose joy we expected to share here in Tanzania.
However, it is not just Golden Trips Tanzania as a tour operator that is behind your trip. There are many organizations whose contribution is essential for the tour to happen. We pay them long before you arrive in Tanzania. Some of them are:
Hotels, lodges, and local airlines
At the moment, We are very accommodating for any reservations within a tour program made in Camping Safari and, in certain cases, may provide a 100% refund. Yet, most of our tour adventures feature a stay in partner lodges that are not under Golden Trips’ direct control. They have their own cancelation terms, and if a trip is canceled, we can seldom get a full refund.
The same applies to the local airlines, which provide inland air flight services for our customers between Tanzania mainland, the islands, and some of the remote national parks.
Tanzania National Parks Authority
Mt Kilimanjaro or safari parks all require the tour companies to pay entry fees on behalf of the clients. To avoid unnecessary delays in the departures of our customers’ trips, we are doing that 2-3 days prior to the scheduled beginning of your tour. Once paid, these fees are non-refundable.
Local food and other suppliers
Each trip to Kilimanjaro, Meru, or other mountains requires fresh food supplies (most of which, such as meat, vegetables and fruit, are perishable), fuel, medication, bottled water, and other expendables, which are not produced or owned by Golden Trips. We buy and pay for them ahead of your trip.
Finally, we have staff working for us, many of whom worked hard to make your tour happen. A manager spent hours helping to plan the trip, reservation agents (all of who are based in Tanzania) emailed and called the hotels, Kilimanjaro expedition assistants checked and prepared the gear, and the supply teams went to the local farms to procure supplies, and so on.
Sustainable community development is one of the key pillars on which we built Golden Trips, and we can never compromise the job security of our Tanzanian teammates. The livelihoods of many families in the region depend on tourism, and we have always strived to make Golden Trips a safe haven for everyone on board. One may expect much uncertainty in the job market of East Africa, but not at Golden Trips Tanzania.
Keeping all these expenses and the welfare of our team in mind, Golden Trips Tanzania has to be very careful with the refunds and follow our Terms and Conditions.
Nevertheless, we try to be flexible and helpful
Here at Golden Trips Tanzania, we do everything we can to make our trips risk-free for our customers. The terms outlined below are the standard ones, applicable to most situations. However, together with our partnered hotels and lodges, we always consider the particular details of each and every case. In some of the most extreme situations (death, serious illness, war or natural calamity in the departure country and alike), Golden Trips Tanzania always tries to provide a 100% refund.
Also, when one informs us about a tour cancelation, we immediately contact our partners and inform them of the situation. Having worked with Golden Trips for many years, most of them are willing to reciprocate and waive cancelation penalties in extreme cases.
When a request for a refund is submitted, we evaluate it and make a decision within 72 hours or less.